We’re here to help
Simply select a question or use the search bar to find the answers to our Frequently Asked Questions
- What can I do to protect myself against interruptions to my electricity supply?
- What can I do to protect myself against interruptions to my gas supply?
- What happens if there is a power cut or meter fault?
- What do I do if I smell gas?
- Why is gas safety important?
- Is your engineer Gas Safe registered?
- Simple rules for Gas safety
PAYMENT AND BILLING
METERS AND METER READINGS
- How can I book or reschedule my Smart meter installation appointment?
- Would I need to do anything prior to my Smart meter installation appointment?
- How do I change my Smart meter reading frequency choice?
- How do I use my Smart Energy Display?
- I ’m not yet a npower Select customer. How do I get a Smart meter installed by you?
- I’m an existing npower Select customer. How can I find out if my home can have a Smart meter?
- Do I have to have a Smart meter?
- Will I have to pay for my Smart meter(s) installation?
- Will my existing Smart meter(s) work with npower Select?