Will my existing Smart meter(s) work with npower Select?
The second generation of Smart meters – called SMETS2 – mean that when you move to a new energy company, your Smart meter(s) won’t go ‘dumb’ as its features and benefits will work with your new supplier.
As with other energy suppliers, if you've got a first-generation Smart meter, the remote access functionality will stop functioning. Whilst your in home display will still work, we will be unable to remotely update the tariff information it displays and retrieve meter readings. It’ll still work as a normal meter; however, you will have to provide us with regular meter readings which can be done through your online account or the app. Once you do this, you’ll be able to see how much energy you’re using.