Why we might need to visit you?

The most common reason to visit you is to read your meter. If our representatives have to visit you for any other reasons, we will try and to tell you why and agree an appointment with you. 

We and our representatives aim to visit you at times which are most convenient to you. We may call from early morning until early evening. Usually we try and not visit before 8am and after 8pm. 

Our representatives 

We and the agencies working on our behalf are trained to carry out their duties professionally, politely, sensibility and will always respect your home and property. All our representatives will be prepared to present when asked the following: 

  • Identify cards - They will always tell you that they are a representative of npower Select and will be able to show their identify cards. 
  • Uniform and vehicles - Our representatives wear a uniform and if possible their vehicles will bear a company logo.
  • Help and advice - Our representatives will be able to help and advice queries in relation to your gas supply. Or they will be able to direct you to a point of contact. 
  • Passwords - you have a right to know who you are letting into your home. You can set up a password to help identify that a caller is genuine. You should choose a word that you can easily remember, and you can change at any time by calling us. If you would like to set up a password, please contact our customer services. 

Genuine callers will not mind you checking their details. If you think they aren't genuine, don't let them in and call the police.