Why has my Direct Debit payment changed?
We aim to review your account every 6 months. We’ll check to make sure that the energy you’ve been using is covered by your Direct Debit payments. Sometimes we find that we may have underestimated or overestimated the amount of energy you’re actually using each year. If this happens we’ll try to amend your monthly payment so that your ongoing energy use is covered.
Help us to help you: just give us meter readings every month to help make your Direct Debit reassessments more accurate.
If you think there is something wrong with your payment amount, please give us a call on 0800 975 1354