Why can’t I get through to the service centre?

It is likely that over the coming weeks and months we will have a higher incidence of employee absences due to Coronavirus. We may therefore have to operate our service centre with a reduced number of colleagues, so our opening times are subject to change. This may have a knock on effect on call waiting times, so we ask you to be patient in these unusual circumstances. Please rest assured that we will be doing our utmost to ensure that your service is not affected. If you have a gas or electricity emergency please refer to our emergency contact details.