When will my Direct Debit payment be reviewed?
We aim to review your account every 6 months to make sure everything is running smoothly. If you have provided monthly meter readings, we will use these to reassess your Direct Debit payment.
If you would like us to reassess your Direct Debit sooner please call us 0800 975 1354 with a meter reading.
You can use your online account or the mobile app to keep track of your monthly payments.