What is the Direct Debit guarantee?

At npower Select, we’ll notify you (normally within 10 working days unless otherwise agreed with you) in advance of your account being debited, if there are any changes to the amount, date or frequency of your Direct Debit.

The Direct Debit guarantee is offered by all banks and building societies which offer direct Debits and protects you from any payments taken in error.

You can cancel a Direct Debit with us at any time by simply contacting your bank or building society. Written confirmation may be required. Please also let us know.

For more information on the Direct Debit guarantee please visit: https://www.directdebit.co.uk/Pages/Home.aspx