What is the best way to contact you to get a response?

There are plenty of ways to contact us so that we can help you with your query as quickly as possible.

Current Customers

  • Download our app or use the contact us page on our website to send through your question or query
  • Register your online account via our app or website. From here you can manage your account, pay bills, view your usage and provide meter readings.
  • You can contact us via email

New Customers

  • Use the contact us page on our website to send through your question or query 
  • You can contact us via email 

Please note that we are trying to ensure that our lines are kept free for any vulnerable customers, so if you have a routine update for us, like a meter reading, or a non-urgent question, we could encourage you to use the above forms of contact before picking up the phone. However, with that said, if these aren’t right for you for whatever reason, please do give us a call.