I have a Smart meter installation due, what precautions are you taking to ensure my safety from Covid-19 (Coronavirus)?

Your safety and the safety of our team is of the utmost importance to us. And that is why it is vital that you make us aware of any issues that might affect the safe installation of your smart meter.

If you or anyone in your household fall into a vulnerable category or are suffering from Covid-19 please let us know as soon as possible. This includes shielding for chronic health issues, being over the age of 70, being in quarantine or if you are experiencing any of the Covid-19 symptoms.

 Please rest assured we will only carry out the job if we feel that it is safe to do so and our smart meter installers will follow the following guidelines:

  • The smart meter installers will complete the installation following social distancing measures. If we enter your home, you’ll be asked to move into another room in the property while the work is being carried out.
  • Any areas that the installer is in direct contact with will be wiped down.

 Just so you know, our smart meters are installed in partnership with npower. We’ve taken a number of steps  to ensure everyone's safety during this challenging period. We’ve also undertaken a risk assessment  to ensure we have controls in place to manage any potential risks. If you would like to discuss anything further, please get in touch.