How do I set my Direct Debit payment amounts?

Your first monthly Direct Debit is based on the information you give us when you sign up: this will be based on the monthly payment value or annual energy consumption provided by you, or the estimated annual consumption based on the size of property, how many bedrooms etc. After you’ve supplied us with one or two meter readings, you can amend your monthly Direct Debit payment amounts based on your energy use. 

If you would like to make amends to your Direct Debit payment please call us on 0800 975 1354 and be prepared with a meter reading.