How do I change my Smart meter reading frequency choice?

You can change your Smart meter reading frequency choice at any time online and via our mobile app.

Go to Account > Go to Settings > Go to Properties >

For Electricity, under Property Settings, select from Monthly; Daily or Half Hourly on drop-down menu under Meter Reading Frequency.

For Gas, under Property Settings, select from Monthly; Daily or Half Hourly on drop-down menu under Meter Reading Frequency.

Unless you've told us differently, we’ll take your Smart meter readings daily. However, you could benefit more by choosing half-hourly meter readings: you’ll have access to online tools and reports based on your specific energy use –which could help you save even more energy and money. Or you can always give us a call on 0800 294 0880 if you want to discuss this with us. Our Smart helpline from Monday to Friday 9am to 8pm.