How do I cancel my contract within the 14 day 'cooling off' period?

After you've agreed to switch to us, you have 14 days to change your mind and cancel without any fees. To cancel within this time you can:

  • Download our cancellation form and email or post it to us at Npower Select Cancellation, 5th Floor, 125 Colmore Row, Birmingham, B3 3SD
  • Write to us at Npower Select, 5th Floor, 125 Colmore Row, Birmingham, B3 3SD
  • Email us at cancellations@npowerselect.com clearly stating you wish to cancel the contract
  • Call us on 0800 975 1354*