Changing your mind

You can cancel your switch to us within 14 days (the Cancellation Period) from the date you accepted it on the phone via an agent or applied online (where the first day of that 14 day period is the day after the date you accepted your agreement on the phone or completed signup online or via an agent).

To cancel within this time you can:

  • Download our cancellation form and email or post it to us at npower Select Cancellation, 5th Floor, 125 Colmore Row, Birmingham, B3 3SD
  • Write to us at npower Select, 5th Floor, 125 Colmore Row, Birmingham, B3 3SD, United Kingdom
  • Email us at clearly stating you wish to cancel the contract
  • Call us on 0800 975 1354 (generally free from most landlines and should be free from a mobile).

We operate an online call centre at to help answer any questions or solve any problems with your account. We will use our best endeavours to answer calls within a reasonable period of time and to respond to online help enquiries within 2 business days. If for some reason we don’t succeed in meeting these targets you can contact us again or lodge a complaint. Details of our complaints process are set out on our complaints page which you can find here.